GM
Godfrey M
1 reviews | Active since Jul 2020
30 May 2021, 16:32
From Good service to worst.
I sent below mail on the 26th and still no response... Indeed your service has gone worse no wonder ratings are low " i even called your contact center several times to sort this but no one bothered to sort it out
"To whom it may concern,
Why am i being debited R417 if your consultant confirmed it will be R199?
I've sent numerous emails & made calls to you guys asking why you didn't debit the previous month and the last consultant i spoke to said it will only be R199 so please amend accordingly.
084****781
Regards M.G Ngobo
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
30 May 2021, 17:01Good evening Godfrey M. Thank you for reaching out to supersonic fibre. We will contact our billing department so that this issue can be resolved for you. Apologies for the inconvenience caused. We will keep you updated in this regard.
Joshua.
Joshua.
Supersonic 's reply30 May 2021, 17:01
Official
Good evening Godfrey M. Thank you for reaching out to supersonic fibre. We will contact our billing department so that this issue can be resolved for you. Apologies for the inconvenience caused. We will keep you updated in this regard.
Joshua.
Joshua.
GM
Godfrey M's updateReviewer Update
01 Jun 2021, 09:09Thando please check how many times I've called requesting for you guys to debit my account and i was told i don't have to pay anything, the debit order will go off in may for R199 i called your company more than 5 times trying to understand & resolve this.... And why are you responding on helloperer Joshua said someone from billing will call me
GM
Godfrey M's update01 Jun 2021, 09:09
Reviewer Update
Thando please check how many times I've called requesting for you guys to debit my account and i was told i don't have to pay anything, the debit order will go off in may for R199 i called your company more than 5 times trying to understand & resolve this.... And why are you responding on helloperer Joshua said someone from billing will call me
GM
Godfrey M's updateReviewer Update
01 Jun 2021, 11:46I hope so as i will not pay that amount, your consultant confirmed i don't have to, listen to recordings check my mails & calls i made
GM
Godfrey M's update01 Jun 2021, 11:46
Reviewer Update
I hope so as i will not pay that amount, your consultant confirmed i don't have to, listen to recordings check my mails & calls i made
GM
Godfrey M's updateReviewer Update
01 Jun 2021, 11:47If you cannot sort it out cancel the subscription will look for another provider clearly you are overwhelmed with clients hence poor service & ratings
GM
Godfrey M's update01 Jun 2021, 11:47
Reviewer Update
If you cannot sort it out cancel the subscription will look for another provider clearly you are overwhelmed with clients hence poor service & ratings