FROM BRILLIANT TO ABSOLUTE FRUSTRATION

I received the router 2 days after I paid, I was really pleased with them for the quick service we started off within the beginning. We relocated to a different address last week Thursday and I've logged a ticket for a relocation installation/activation. I have been calling since Friday and every day after, but still, no-one is assisting. I even found out that there was still no ticket logged with Vumatel where my services is at and that's today, the 6th day after my request was logged with Supersonic. I was promised that someone from the technical department will call me within 24 hrs, then I was assured two days ago yet again that someone from the project team will call me to sort it out and today was promised someone else will call me to make an appointment, still no call, I am so frustrated with the poor or actually complete lack of service and the continued excuses and lack of knowledge about why the actual delay to actually log it with Vumatel and get someone out to just reconnect me on my new address. I've even told them to cancel my services today and they were just okay to do so, not apologies just give us another hour or so to try sort it out for you, nothing. I am being sent from pillar to post and its incredibly frustrating - ESPECIALLY IN THESE TIMES WHEN WE RELY ON THESE KIND OF SERVICES THE MOST!!!!!