From bad to worse

I have been a client for some time now and totally disappointed at how the service has deteriorated to unacceptable levels.

A new non-functional portal has been introduced and it is useless!!! The staff is not even properly trained on it and calling them is just as useless as the portal!!! I ordered LTE services and they are not working and one cannot even login to check what the issue is, check your usage or even get your account number from this portal. The totally *********** call center agents keep on promising to call me later and never do. Then you try the equally appalling whatsapp chat and get Thembani who has ignored me 3 days in a row!! I think it is time for me to jump ship and if anyone is considering joining Supersonic, think again, they are quick to take your money, but their service is totally disgusting, they have no respect for their clients!!!