From bad to worse, -5 star rating

Just terrible again, I paid for my voucher as per the usual Standard Bank account and requested for it to be loaded with proof of payment only to be told that they cannot load my voucher despite showing proof of payment and the reason was because I had to pay using Payfast, that was 3 weeks ago and up till this minute I am just getting apologies for my refund which has been escalated each and every time I ask to the finance department.

Firstly, what kind of customer service cannot process refunds? Secondly, why do I have to spend so much time to get my refund and suffer due to Supersonic not making any announcements to none of their customers about this change. This is putrid. Thirdly, upon making my Payfast payment I find that I have been paying R399pm for more than a year now when I should be paying R395pm and your people could not bring this to my attention despite having all my details on your system required to communicate such simple changes with your customers, that seems like a red flag and makes me start to wonder if you are POPIA compliant. I want my money back and will also be considering viewing my other options as I had my internet disconnected and had to lose 2 days of work because of Supersonic and the way you handle customers and the level of service you provide.