AS
Adele S
1 reviews | Active since Mar 2014
26 May 2021, 22:05
From 100mb/s to 0.98mb/s - TERRIBLE
WORST NETWORK EVER!!!!!. No getting through on phone, the Whatsapp is automated, and tells me to take a screenshot of the speed test to show the customer care agent when I call in? Not even sure how that would work, but anyway. Been having terrible connection speeds. Have gone from 100mb/s to 0.98mb/s if I am lucky. If you are overselling the Uncapped LTE, I suggest not charging customers for something they cannot use. You are worse than RAIN now. Do you understand how bad that is?
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Replies (2)
Supersonic 's replyOfficial
26 May 2021, 22:27Good day Adele.
My sincere apology for the inconvenience caused. I will be in contact with the relevant departments to get this resolved.
Kindest Regards,
Joshua
My sincere apology for the inconvenience caused. I will be in contact with the relevant departments to get this resolved.
Kindest Regards,
Joshua
Supersonic 's reply26 May 2021, 22:27
Official
Good day Adele.
My sincere apology for the inconvenience caused. I will be in contact with the relevant departments to get this resolved.
Kindest Regards,
Joshua
My sincere apology for the inconvenience caused. I will be in contact with the relevant departments to get this resolved.
Kindest Regards,
Joshua
AS
Adele S's updateReviewer Update
26 May 2021, 22:31It is on Auto. It has been fine up until 2 days ago. No settings were changed. It just dropped speed out of the blue.
AS
Adele S's update26 May 2021, 22:31
Reviewer Update
It is on Auto. It has been fine up until 2 days ago. No settings were changed. It just dropped speed out of the blue.