MG
Mike G
1 reviews | Active since Jul 2012
06 May 2020, 09:32
Frequent downtime
Been with Supersonic (Fibre 20Mbps) for 8 weeks now and have daily downtime. The connection fails a few times each day.
Lockdown has increased traffic and 'work from home' could have had led to a traffic spike, however it is disruptive at this frequency. With a previous provider, if it went down once a month, that was a lot.
This has made me doubt paying for a service that isn't stable. What I am paying for is not what I'm getting in terms of the offering. Not a current fan! And reading the other comments on various platforms, I'm not alone.
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
06 May 2020, 14:37Hello Mike,
Sorry to hear that you have been experiencing downtime. An agent will be in touch to assist ASAP.
Regards,
Sandra
Sorry to hear that you have been experiencing downtime. An agent will be in touch to assist ASAP.
Regards,
Sandra
Best regards,
Supersonic 's reply06 May 2020, 14:37
Official
Hello Mike,
Sorry to hear that you have been experiencing downtime. An agent will be in touch to assist ASAP.
Regards,
Sandra
Sorry to hear that you have been experiencing downtime. An agent will be in touch to assist ASAP.
Regards,
Sandra
Best regards,
MG
Mike G's updateReviewer Update
11 May 2020, 20:17Still no reply and the frequent downtime continues
MG
Mike G's update11 May 2020, 20:17
Reviewer Update
Still no reply and the frequent downtime continues
Supersonic 's replyOfficial
12 May 2020, 13:28Hi Mike,
I am so sorry about this - i was told that you had been contacted. Let me see if i can chase someone to assist.
My apologies once again.
Regards,
Sandra
I am so sorry about this - i was told that you had been contacted. Let me see if i can chase someone to assist.
My apologies once again.
Regards,
Sandra
Best regards,
Supersonic 's reply12 May 2020, 13:28
Official
Hi Mike,
I am so sorry about this - i was told that you had been contacted. Let me see if i can chase someone to assist.
My apologies once again.
Regards,
Sandra
I am so sorry about this - i was told that you had been contacted. Let me see if i can chase someone to assist.
My apologies once again.
Regards,
Sandra
Best regards,
MG
Mike G's updateReviewer Update
18 May 2020, 18:11Hi Sandra
Just to let you know that nobody has contacted me as yet.
Thanks
Just to let you know that nobody has contacted me as yet.
Thanks
MG
Mike G's update18 May 2020, 18:11
Reviewer Update
Hi Sandra
Just to let you know that nobody has contacted me as yet.
Thanks
Just to let you know that nobody has contacted me as yet.
Thanks
MG
Still no reply and the frequent downtime continues. Tried calling only to hold on for 25 minutes at number '2' in the queue. Finally gave up, time to change providers
Mike G's updateReviewer Update
14 Jul 2020, 08:25Still no reply and the frequent downtime continues. Tried calling only to hold on for 25 minutes at number '2' in the queue. Finally gave up, time to change providers
MG
Mike G's update14 Jul 2020, 08:25
Reviewer Update
Still no reply and the frequent downtime continues. Tried calling only to hold on for 25 minutes at number '2' in the queue. Finally gave up, time to change providers