**********ly charging me for multiple connections and persistently delaying to correct the erroneous debit orders

I have just reported MTN Supersonic to the Debit Order Authority of South Africa.

They have been charging me for multiple connections after I moved to another house, despite my making it very clear in multiple e-mails that I was moving my connection, and not signing up for a new one. In spite of this, they still neglected to cancel the old connection and charged me **********ly for more than just the two connections in the next debit order. I have spent hours of my working day trying to contact them to get them to stop charging me for multiple connections, and after promising to cancel the other connection and refund my account, the next debit order has continued to come off for two connections. Neither have they refunded me the ****** money from the previous debit order as promised.