NM
Norma M
1 reviews | Active since Sept 2015
19 May 2022, 11:06
********** activity of Supersonic.
Reading reviews on this company about them taking money from peoples bank accounts is what has happened to myself. So in desperation I have now reported Supersonic to payment authority South Africa (PASA). They ask for details of when, amount and dates. I recommend that every person that has been affected in this ********** activity contact PASA and also contact their bank to obtain details of all transactions.
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
19 May 2022, 11:18Good day Norma, Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback. Kind Regards LB
Supersonic 's reply19 May 2022, 11:18
Official
Good day Norma, Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback. Kind Regards LB
NM
Norma M's updateReviewer Update
19 May 2022, 11:46You are too late, you have been reported to PASA
NM
Norma M's update19 May 2022, 11:46
Reviewer Update
You are too late, you have been reported to PASA
NM
Norma M's updateReviewer Update
19 May 2022, 13:33I canceled my contract in July 2021, paid July and August and have proof that it was received by Supersonic. So please get your facts straight, I have also sent that proof to PASA.
NM
Norma M's update19 May 2022, 13:33
Reviewer Update
I canceled my contract in July 2021, paid July and August and have proof that it was received by Supersonic. So please get your facts straight, I have also sent that proof to PASA.
NM
Norma M's updateReviewer Update
19 May 2022, 14:18I have deleted some of the email for security purposes.
To: "***" <***>
Cc: "***" <***>
Sent: 2021/09/21 16:41:13
Subject: Cancellation of account
Today I received an email from Super sonic to say and I quote Welcome to Supersonic Y’ello Norma Maloney Thank you for contacting us regarding the cancellation of your services.
We are so sorry to see you go and value your feedback. We sincerely wish you all the best and will be right here waiting, should you wish to return to your supersonic family.
This email serves as confirmation that your supersonic account will be deactivated
WhatsApp us on *** should you have any further enquiries.
WHY?? if I gave notice as above on the 14th of July am I now being told that I am being billed for September. Does anyone there know how to count how many days are in the month of August which I have already paid for....😡
I am not being unreasonable but your call enter takes so long because of all the queries, that I will not be phoning you and wasting more money, and even if one does get through the volume is also not great as I cannot quite make out what your agent is saying and your WhatsApp leaves a lot to be desired.
To: "***" <***>
Cc: "***" <***>
Sent: 2021/09/21 16:41:13
Subject: Cancellation of account
Today I received an email from Super sonic to say and I quote Welcome to Supersonic Y’ello Norma Maloney Thank you for contacting us regarding the cancellation of your services.
We are so sorry to see you go and value your feedback. We sincerely wish you all the best and will be right here waiting, should you wish to return to your supersonic family.
This email serves as confirmation that your supersonic account will be deactivated
WhatsApp us on *** should you have any further enquiries.
WHY?? if I gave notice as above on the 14th of July am I now being told that I am being billed for September. Does anyone there know how to count how many days are in the month of August which I have already paid for....😡
I am not being unreasonable but your call enter takes so long because of all the queries, that I will not be phoning you and wasting more money, and even if one does get through the volume is also not great as I cannot quite make out what your agent is saying and your WhatsApp leaves a lot to be desired.
NM
Norma M's update19 May 2022, 14:18
Reviewer Update
I have deleted some of the email for security purposes.
To: "***" <***>
Cc: "***" <***>
Sent: 2021/09/21 16:41:13
Subject: Cancellation of account
Today I received an email from Super sonic to say and I quote Welcome to Supersonic Y’ello Norma Maloney Thank you for contacting us regarding the cancellation of your services.
We are so sorry to see you go and value your feedback. We sincerely wish you all the best and will be right here waiting, should you wish to return to your supersonic family.
This email serves as confirmation that your supersonic account will be deactivated
WhatsApp us on *** should you have any further enquiries.
WHY?? if I gave notice as above on the 14th of July am I now being told that I am being billed for September. Does anyone there know how to count how many days are in the month of August which I have already paid for....😡
I am not being unreasonable but your call enter takes so long because of all the queries, that I will not be phoning you and wasting more money, and even if one does get through the volume is also not great as I cannot quite make out what your agent is saying and your WhatsApp leaves a lot to be desired.
To: "***" <***>
Cc: "***" <***>
Sent: 2021/09/21 16:41:13
Subject: Cancellation of account
Today I received an email from Super sonic to say and I quote Welcome to Supersonic Y’ello Norma Maloney Thank you for contacting us regarding the cancellation of your services.
We are so sorry to see you go and value your feedback. We sincerely wish you all the best and will be right here waiting, should you wish to return to your supersonic family.
This email serves as confirmation that your supersonic account will be deactivated
WhatsApp us on *** should you have any further enquiries.
WHY?? if I gave notice as above on the 14th of July am I now being told that I am being billed for September. Does anyone there know how to count how many days are in the month of August which I have already paid for....😡
I am not being unreasonable but your call enter takes so long because of all the queries, that I will not be phoning you and wasting more money, and even if one does get through the volume is also not great as I cannot quite make out what your agent is saying and your WhatsApp leaves a lot to be desired.
NM
Norma M's updateReviewer Update
19 May 2022, 14:24Thu 2021/08/05
To whom this may concern,
Account number ************
On the 14th July I gave notice to cancel my account with Supersonic by telephone and by email at ***, ***
On the 16th July I have moved from my house to a new dwelling.
To date I have received no reply.
Please note I have to date not received a reply, so I have instructed my bank to block and cancel any debit order received from Supersonic after the payment goes off on the 1st of August. So any further accounts will have to be sent to my email address.
Warm Regards Norma Maloney
To whom this may concern,
Account number ************
On the 14th July I gave notice to cancel my account with Supersonic by telephone and by email at ***, ***
On the 16th July I have moved from my house to a new dwelling.
To date I have received no reply.
Please note I have to date not received a reply, so I have instructed my bank to block and cancel any debit order received from Supersonic after the payment goes off on the 1st of August. So any further accounts will have to be sent to my email address.
Warm Regards Norma Maloney
NM
Norma M's update19 May 2022, 14:24
Reviewer Update
Thu 2021/08/05
To whom this may concern,
Account number ************
On the 14th July I gave notice to cancel my account with Supersonic by telephone and by email at ***, ***
On the 16th July I have moved from my house to a new dwelling.
To date I have received no reply.
Please note I have to date not received a reply, so I have instructed my bank to block and cancel any debit order received from Supersonic after the payment goes off on the 1st of August. So any further accounts will have to be sent to my email address.
Warm Regards Norma Maloney
To whom this may concern,
Account number ************
On the 14th July I gave notice to cancel my account with Supersonic by telephone and by email at ***, ***
On the 16th July I have moved from my house to a new dwelling.
To date I have received no reply.
Please note I have to date not received a reply, so I have instructed my bank to block and cancel any debit order received from Supersonic after the payment goes off on the 1st of August. So any further accounts will have to be sent to my email address.
Warm Regards Norma Maloney