lM
linda M
1 reviews | Active since Jun 2013
15 Aug 2022, 11:36
*********
Their customer service is horrible, let's not even.talk about their network even worse. I have now waited over 25 working days for my refund and I am yet to receive it. They said 3-21 working days and here I am still waiting.
Helpful (0)
Replies (15)0
Replies (15)
Supersonic 's replyOfficial
15 Aug 2022, 11:42Good day.
Thank you for contacting Supersonic Fibre. Apologize for the inconvenience caused.
Can you kindly send us your Supersonic account number or ID number, so that we can be able to access your accounts and assist you further.
Regards,
Supersonic Fibre.
Supersonic 's reply15 Aug 2022, 11:42
Official
Good day.
Thank you for contacting Supersonic Fibre. Apologize for the inconvenience caused.
Can you kindly send us your Supersonic account number or ID number, so that we can be able to access your accounts and assist you further.
Regards,
Supersonic Fibre.
lM
linda M's updateReviewer Update
15 Aug 2022, 11:43***
lM
linda M's update15 Aug 2022, 11:43
Reviewer Update
***
Supersonic 's replyOfficial
15 Aug 2022, 11:46Thank you. Please bare with us as we look into your account, as we will provide you with a feedback.
Supersonic 's reply15 Aug 2022, 11:46
Official
Thank you. Please bare with us as we look into your account, as we will provide you with a feedback.
lM
linda M's updateReviewer Update
15 Aug 2022, 11:48I've bared for over 25 working days
lM
linda M's update15 Aug 2022, 11:48
Reviewer Update
I've bared for over 25 working days
Supersonic 's replyOfficial
15 Aug 2022, 12:00To apologize for the inconvenience caused. Kindly be advised your refund ticket number: SST041367 is been added on the refund batch 12.08.2022, as we are trying to find out from our billing team when will it be allocated into your bank account.
Supersonic 's reply15 Aug 2022, 12:00
Official
To apologize for the inconvenience caused. Kindly be advised your refund ticket number: SST041367 is been added on the refund batch 12.08.2022, as we are trying to find out from our billing team when will it be allocated into your bank account.
lM
linda M's updateReviewer Update
15 Aug 2022, 12:02Kindly revert back ASAP, this experience has been unpleasant and I will never recommend supersonic
lM
linda M's update15 Aug 2022, 12:02
Reviewer Update
Kindly revert back ASAP, this experience has been unpleasant and I will never recommend supersonic
Supersonic 's replyOfficial
15 Aug 2022, 12:03Kindly be advised, that your money will be refund into your before the end of this week.
Supersonic 's reply15 Aug 2022, 12:03
Official
Kindly be advised, that your money will be refund into your before the end of this week.
lM
linda M's updateReviewer Update
15 Aug 2022, 12:10I will be waiting,
lM
linda M's update15 Aug 2022, 12:10
Reviewer Update
I will be waiting,
Supersonic 's replyOfficial
15 Aug 2022, 12:21Thank you. Is there anything else we could assist you with.
Supersonic 's reply15 Aug 2022, 12:21
Official
Thank you. Is there anything else we could assist you with.
lM
linda M's updateReviewer Update
15 Aug 2022, 12:23I had asked that they move my airfibre higher and till day nothing has happened. Should it get ****** it's not my fault
lM
linda M's update15 Aug 2022, 12:23
Reviewer Update
I had asked that they move my airfibre higher and till day nothing has happened. Should it get ****** it's not my fault
Supersonic 's replyOfficial
15 Aug 2022, 12:45Thank you. Kindly be advise ticket number: SST041202 was logged, so that a technician can contact you and set up an appointment with you, at this preset moment we don't know when will you be contacted, however we have request a feedback
Supersonic 's reply15 Aug 2022, 12:45
Official
Thank you. Kindly be advise ticket number: SST041202 was logged, so that a technician can contact you and set up an appointment with you, at this preset moment we don't know when will you be contacted, however we have request a feedback
Supersonic 's replyOfficial
15 Aug 2022, 14:36Kindly be advised, we still waiting for confirmation booking of your technician
Supersonic 's reply15 Aug 2022, 14:36
Official
Kindly be advised, we still waiting for confirmation booking of your technician
lM
linda M's updateReviewer Update
15 Aug 2022, 14:42Ok
lM
linda M's update15 Aug 2022, 14:42
Reviewer Update
Ok
lM
linda M's updateReviewer Update
17 Aug 2022, 08:57I told ull Supersonic are a bunch of ****'s, yesterday I was told my refund will be paid, and guess what it wasn't done
lM
linda M's update17 Aug 2022, 08:57
Reviewer Update
I told ull Supersonic are a bunch of ****'s, yesterday I was told my refund will be paid, and guess what it wasn't done
lM
linda M's updateReviewer Update
17 Aug 2022, 15:14Now your consultants Mthetho isn't responding to my emails regarding my refund...So whomst do I get information from!?
lM
linda M's update17 Aug 2022, 15:14
Reviewer Update
Now your consultants Mthetho isn't responding to my emails regarding my refund...So whomst do I get information from!?