***** - Supersonic subscription canceled and SS keeps on billing me

Yet again, ****ing against thunder with SuperSonic.

I wanted to cancel the service by the end of my 24 month contract for very obvious reasons.

Early July 2021 Supersonic confirmed contract was ending on 10 September and I have sent the cancelation email to *** on 23 July, after a long time, 24 August I got a confirmation the service was to be canceled.

Close to 10 September, I have followed up on Supersonic, they told me ah no, we will only be canceling the service 30 September 00:00 and release my line.

30 September I have followed up on Supersonic because I knew that I have to baby them during this process. Agent X told me she promised to phone me back the next morning of 1 October to get confirmation internally that the line will be released. 1 October 12:00, I have called Supersonic and asked to be transferred to agent X. Waited in total 2 hours on the line, agent X never picked up and hung up.

Phoned again, this time waiting 2 hours before someone picked up, when phoning this time, I was was told I am 7th in the queue. Got hold of agent Z, after a long conversation, she told me she cannot see the payment/debit order of 1 September. I got her email address, I sent through the evidence that the debit order did go off my account on 1 September. She told me to hang on the call while she confirms with someone internally - waited 30 minutes for her feedback just to tell me that she will phone me back before the end of the day. By end of the day, agent Z never phoned back and to my surprise I got an SMS from Super Sonic that a debit order was sent to go off my account for October and I can confirm it did go off my account.

I cannot deal with this incompetence from Supersonic any longer! This is the worst ISP I have dealt with in my life!

RELEASE MY DAMN LINE AND PAY BACK MY MONEY OF OCTOBER! RELEASE ME FROM THE INCOMPETENCE!!!

This time I sent a cancellation mail to