***** & Supersonic

After weeks of infuriating service and poor advice I requested that my contract be cancelled. I have been with Supersonic for almost 4 years. I logged my cancellation request of Friday, 25 March 2022. After receiving no response I sent multiple emails asking for confirmation, I called in and got reference numbers. At the end of April (a full month after my initial cancellation request) I received a call from an Agent asking why I wanted to cancel. I explained that I was moving and keeping my contract open was no longer an open. He assured me that all would be sorted. I did not receive confirmation that my contract was cancelled. I followed up again. April was my notice month which I paid for. I then received an invoice for May, I queried this and again received no response. The amount was debited off of my account this morning. I am unbelievably frustrated, no one is willing to help, no one is willing to talk and yet they refuse to cancel my account and continue to debit funds. How is this legal? I do not have a lot of money. The R599 is a huge amount for me to lose. I feel like I'm being ****** and there is nothing I can do.