LS
Lauren S
1 reviews | Active since Feb 2016
01 Nov 2023, 16:49
FORMAL COMPLAINT - SUPERSONIC DEDUCTING MONEY FROM MY ACCOUNT WITHOUT REASON
I have been a long standing customer of Super Sonic. I logged a complaint last month for this exact same problem of Supersonic deducting R2500 from my account without my consent and without any valid reason.
They have been attempting to do this for the last 3 months. I have never received a proper reply from Supersonic nor have they done anything to remedy this error.
Despite my complaints and emails and receiving automated responses I have just received yet another SMS from Supersonic stating that they have submitted another debit order of R2499 against my account.
I am appalled at the lack of customer service I have received and am looking into taking this matter further through alternative avenues if necessary.
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Replies (3)
Supersonic 's replyOfficial
01 Nov 2023, 16:55Good day thank you for reaching out to Supersonic and our sincere apologies for the frustration caused. We will have a look into your account. Kind Regards Supersonic Team
Supersonic 's reply01 Nov 2023, 16:55
Official
Good day thank you for reaching out to Supersonic and our sincere apologies for the frustration caused. We will have a look into your account. Kind Regards Supersonic Team
LS
Lauren S's updateReviewer Update
01 Nov 2023, 20:33After no less than 2 phonecalls from Supersonic absolutely re-assuring me that they would definitely NOT be deducting the erroneous amount of R2499 from my account, even with being sent an invoice from them confirming that the "error had been remedied", I was completely surprised when this evening, 1 November 2023 at approximately 20:20 my account was debited with the aforementioned R2499!!
I am beyond horrified that a lot standing loyal customer has to apparently accept the revolting customer service I have received from Supersonic!! I will never refer Supersonic to anyone for any product whatsoever!
I expect a reply from Supersonic on 2 November 2023 by no later than 10:00 with the proof of payment refunding the unauthorized deduction from my account, including interest for the other payments that have been reversed from their outright theft of funds from my account.
If this does not happen, I will have no choice but to consider taking a legal route.
I am beyond horrified that a lot standing loyal customer has to apparently accept the revolting customer service I have received from Supersonic!! I will never refer Supersonic to anyone for any product whatsoever!
I expect a reply from Supersonic on 2 November 2023 by no later than 10:00 with the proof of payment refunding the unauthorized deduction from my account, including interest for the other payments that have been reversed from their outright theft of funds from my account.
If this does not happen, I will have no choice but to consider taking a legal route.
LS
Lauren S's update01 Nov 2023, 20:33
Reviewer Update
After no less than 2 phonecalls from Supersonic absolutely re-assuring me that they would definitely NOT be deducting the erroneous amount of R2499 from my account, even with being sent an invoice from them confirming that the "error had been remedied", I was completely surprised when this evening, 1 November 2023 at approximately 20:20 my account was debited with the aforementioned R2499!!
I am beyond horrified that a lot standing loyal customer has to apparently accept the revolting customer service I have received from Supersonic!! I will never refer Supersonic to anyone for any product whatsoever!
I expect a reply from Supersonic on 2 November 2023 by no later than 10:00 with the proof of payment refunding the unauthorized deduction from my account, including interest for the other payments that have been reversed from their outright theft of funds from my account.
If this does not happen, I will have no choice but to consider taking a legal route.
I am beyond horrified that a lot standing loyal customer has to apparently accept the revolting customer service I have received from Supersonic!! I will never refer Supersonic to anyone for any product whatsoever!
I expect a reply from Supersonic on 2 November 2023 by no later than 10:00 with the proof of payment refunding the unauthorized deduction from my account, including interest for the other payments that have been reversed from their outright theft of funds from my account.
If this does not happen, I will have no choice but to consider taking a legal route.
LS
Lauren S's updateReviewer Update
02 Nov 2023, 15:11It is now currently 15:10 on 02/11/2023 and I have yet to receive feedback from Supersonic or MTN regarding a resolution to the thievery I have suffered.
I have myself tried to phone, but the call center agent refused to give me an email address for the legal department, but only an email for her superior. I sent an email to this superior before 14:00 and have yet to receive a response.
I have myself tried to phone, but the call center agent refused to give me an email address for the legal department, but only an email for her superior. I sent an email to this superior before 14:00 and have yet to receive a response.
LS
Lauren S's update02 Nov 2023, 15:11
Reviewer Update
It is now currently 15:10 on 02/11/2023 and I have yet to receive feedback from Supersonic or MTN regarding a resolution to the thievery I have suffered.
I have myself tried to phone, but the call center agent refused to give me an email address for the legal department, but only an email for her superior. I sent an email to this superior before 14:00 and have yet to receive a response.
I have myself tried to phone, but the call center agent refused to give me an email address for the legal department, but only an email for her superior. I sent an email to this superior before 14:00 and have yet to receive a response.