Formal Complaint: Internet Suspended Without Notice #SS*** ***)

**FORMAL COMPLAINT: INTERNET SERVICE SUSPENDED WITHOUT NOTICE DESPITE ACCOUNT BEING PAID**

I am extremely disappointed and frustrated with Supersonic’s handling of our internet service.

Our internet service was suddenly suspended at approximately 11:00 today 14.09.2026, despite our account being fully up to date. Our payment was made on the 1st September (POP sent to them), and there is absolutely no reason that we have been given for this suspension.

There was NO prior warning, NO SMS, NO email, NO phone call and NO communication whatsoever, informing us that our service was going to be suspended for whatever reason.

We have now been without internet for approximately three hours and the situation is having a serious impact on our work. We work from home and have already been cut off in the middle of work meetings because of this outage. We are now unable to attend important meetings and carry out our work properly.

What makes this even more unacceptable is that we have been trying desperately to get assistance from Supersonic. We have spent hours holding on the telephone with no success, to the point that we have run out of airtime and mobile data(additional incurred expenses after paying for a service to avoid this inconvenience) trying to contact your company.

We have also:

* Logged support tickets. * Sent emails to the complaints department. * Attempted to contact your call centre repeatedly. * Received no meaningful response or assistance.

This is completely unacceptable customer service.

If our account is paid up to date, why has our service been suspended? If this is an error on Supersonic’s side, then it needs to be corrected immediately.

We are paying customers and should not have to spend our own money on additional airtime and mobile data simply to try to get Supersonic to restore a service that we have already paid for.

I am therefore demanding:

1. An immediate investigation into why our service was suspended. 2. Immediate restoration of our internet service. 3. A clear explanation of what caused the suspension. 4. An explanation as to why we received no prior communication whatsoever. 5. Feedback on the complaints and support tickets that we have already logged. 6. Consideration of compensation/credit for the downtime and additional costs incurred as a direct result of this issue.

I expect this matter to be treated as an URGENT ESCALATION, not another ticket that disappears without a response.

Supersonic needs to understand that internet access is not a luxury for us, it is essential for our work and livelihood. Cutting off a paid-up customer without warning and then making them wait hours for assistance is simply unacceptable.

Please have a competent representative contact me urgently and resolve this matter immediately.