Forgotten client no response from supersonic for 3 days

Day 3 without internet, with very limited assistance from their side.

They never answer their phones and their WhatsApp service is super slow, took then 3 days to get nowhere.

They keep sending me a text that reports a power outage in the vaal yet when prompted I answer that I live in Roodepoort, this has happened more than 3 times.

I was told by an agent to replace the router which I did without any luck, it seems that I've been forgotten.

The past 4 years have been good but I have to find another service provider ASAP as I work from home and have no internet at all.