BM
Busisiwe M
1 reviews | Active since Jun 2020
04 Jun 2024, 15:40
For your mental health - don't choose Supersonic
Elected Supersonic based on a recommendation and disappointingly, Supersonic does not live up to its praise. It is NOT responsive (on whatsapp or the call centre line), does not treat my business like a priority, quick at asking for bank details for debit orders but slow to deliver. "Supersonic" more like "super so do not bother"...
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Replies (1)
Supersonic 's replyOfficial
06 Jun 2024, 09:12Good day, Busisiwe,
On behalf of Supersonic, I sincerely apologise for the negative experience.
Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
I understand that our team did not help resolve your issue promptly, and we do value your feedback as it helps us improve our customer service.
Kind regards,
AM
On behalf of Supersonic, I sincerely apologise for the negative experience.
Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
I understand that our team did not help resolve your issue promptly, and we do value your feedback as it helps us improve our customer service.
Kind regards,
AM
Supersonic 's reply06 Jun 2024, 09:12
Official
Good day, Busisiwe,
On behalf of Supersonic, I sincerely apologise for the negative experience.
Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
I understand that our team did not help resolve your issue promptly, and we do value your feedback as it helps us improve our customer service.
Kind regards,
AM
On behalf of Supersonic, I sincerely apologise for the negative experience.
Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
I understand that our team did not help resolve your issue promptly, and we do value your feedback as it helps us improve our customer service.
Kind regards,
AM