DW
Daniel W
1 reviews | Active since Feb 2010
28 Sept 2022, 13:37
For NO internet, sign up with Supersonic.
It's been 5 weeks with NO internet at all. Apparently there is a problem with the base note on the tower but they seem unwilling / unable to repair this or give me reasons for the terrible service but they like it very much when i have to pay them R999 every month. I have tried email, phoning, whats app chats to no avail. They have reconfigured the router several times and still NO internet. They do not reply to emails and there is no complaints department or email adress. All i want is my money's worth but they refuse to supply this. Kindly restart the router is the best you get from this company, but no internet unfortunately.
Helpful (0)
Replies (2)0
Replies (2)
Supersonic 's replyOfficial
28 Sept 2022, 15:19Good Day,
Thank you for reaching out to Supersonic. We apologize for the inconvenience caused.
Kindly note that I will be looking into the matter and provide you with feedback.
Kind Regards,
Supersonic Team
Supersonic 's reply28 Sept 2022, 15:19
Official
Good Day,
Thank you for reaching out to Supersonic. We apologize for the inconvenience caused.
Kindly note that I will be looking into the matter and provide you with feedback.
Kind Regards,
Supersonic Team
DW
Daniel W's updateReviewer Update
03 Oct 2022, 09:00 Dear Supersonic
So i'm curious, what did you find with looking into the matter ? I still don't have a response, as promised, or an ETA of when it will be fixed. However below you told me it was fixed.... I'm confused and frustrated !!!!! I would like to draw your attention to the following tickets, over a month old and still I have no more information or an ETA. SST053778, SST054643, SST055913, SST056173. I received the following response on 22 September where you claim it has been fixed, but it’s still not working ?? Dear DigitalView, Good day I hope you good. My apologies for the late response. The Base note on the tower was fixed , but now due to load shedding it is currently down and when the electricity is back the tower and the base note will turn on. When the electricity is back ,please let me know so that I can call you then we reconfigure the WiFi router. Once again I apologize for any inconvenience caused. Bright Regards
So i'm curious, what did you find with looking into the matter ? I still don't have a response, as promised, or an ETA of when it will be fixed. However below you told me it was fixed.... I'm confused and frustrated !!!!! I would like to draw your attention to the following tickets, over a month old and still I have no more information or an ETA. SST053778, SST054643, SST055913, SST056173. I received the following response on 22 September where you claim it has been fixed, but it’s still not working ?? Dear DigitalView, Good day I hope you good. My apologies for the late response. The Base note on the tower was fixed , but now due to load shedding it is currently down and when the electricity is back the tower and the base note will turn on. When the electricity is back ,please let me know so that I can call you then we reconfigure the WiFi router. Once again I apologize for any inconvenience caused. Bright Regards
DW
Daniel W's update03 Oct 2022, 09:00
Reviewer Update
Dear Supersonic
So i'm curious, what did you find with looking into the matter ? I still don't have a response, as promised, or an ETA of when it will be fixed. However below you told me it was fixed.... I'm confused and frustrated !!!!! I would like to draw your attention to the following tickets, over a month old and still I have no more information or an ETA. SST053778, SST054643, SST055913, SST056173. I received the following response on 22 September where you claim it has been fixed, but it’s still not working ?? Dear DigitalView, Good day I hope you good. My apologies for the late response. The Base note on the tower was fixed , but now due to load shedding it is currently down and when the electricity is back the tower and the base note will turn on. When the electricity is back ,please let me know so that I can call you then we reconfigure the WiFi router. Once again I apologize for any inconvenience caused. Bright Regards
So i'm curious, what did you find with looking into the matter ? I still don't have a response, as promised, or an ETA of when it will be fixed. However below you told me it was fixed.... I'm confused and frustrated !!!!! I would like to draw your attention to the following tickets, over a month old and still I have no more information or an ETA. SST053778, SST054643, SST055913, SST056173. I received the following response on 22 September where you claim it has been fixed, but it’s still not working ?? Dear DigitalView, Good day I hope you good. My apologies for the late response. The Base note on the tower was fixed , but now due to load shedding it is currently down and when the electricity is back the tower and the base note will turn on. When the electricity is back ,please let me know so that I can call you then we reconfigure the WiFi router. Once again I apologize for any inconvenience caused. Bright Regards