MS
Michelle S

1 reviews | Active since Apr 2017

06 Aug 2020, 09:23

FIX OUR INTERNET CONNECTION!!! Unless this is a ****!!!

We have been cut off our internet connection for about 6 days now and when we contact Supersonic we are told that we’re not on the system which makes NO sense because we’ve been using it since April, so where has all our money been going??!! At this point all of this seems like one BIG ****!!!!! We’ve also been trying to contact the guy from VUMA who helped us back in April and he isn’t answering our calls. This is complete nonsense and we shouldn’t have to be given the run around for something we’ve been PAYING for!!! We need it up and running as in yesterday!!! Why are our details all of a sudden not found on the system???? Why isn’t anyone resolving this ridiculous problem???? At this point we’re just ****ed off

0
Replies (2)
Supersonic
Supersonic 's reply06 Aug 2020, 15:33
Official
Hello Michelle, 

Apologies for the poor service that you have received. Kindly note that we are investigating this as a matter of urgency and will come back to you as soon as possible to resolve. 

Regards,
Sandra 
MS
Michelle S's update06 Aug 2020, 16:16
Reviewer Update
thank Can you actually give me the location of your offices because I’ve spoken to 2 of your call agents and they couldn’t resolve my issue. This is such an inconvenience because we have academics in the house who are delayed with there deadlines. Or you can call my father (Mr Santos) on *** to give him a way forward.