WG
Walter G

1 reviews | Active since Nov 2021

17 Nov 2021, 11:41

Find the closest tree.....

This is absolutely the worst ISP I have had the misfortune to deal with.All started on the 4th of Oct.I called to ask them to do a relocation installation at my new house.I left it for a week and called again,got told it was never done on the system,but it will be done now.The 18th of Oct,I called again just to be told that it was not done and that the previous person never logged but it is done now and gave me a ref number.I was happy for awhile because now it will get done.A week later the person who schedules a installation date called me to make an appointment for installation.When he comfirmed my address,it was my old address and was never updated on the system even though I have called to update my address and had confirmed this when I called for the installation.The consultant said I must call Supersonic to get them to update my address seeing they cany do it from their side.A week later after calling everyday,3 times a day,holding on for at least 30 min,this was never done.So now I have been without service for a month.I decided that I cant take this anymore and cancelled my contract.Got told to send an mail to cancelations,mail was send ,Called 2 days later to confirm cancelation and quess what,was never done.Send the same mail 5 more times.Got a call from a very rude consultant just to be told that my contract is not 2 years old and I will have to pay "claw back" fees.Got an invoice for R1590.Nice.Tried to get another ISP just to get told that Supersonic had not cancelled the order for my installation and they cant help me untill Supersonic has cancelled the installation order.I am on day 5 and they havent done it yet.Got told I will have to wait untill my notice period has expired,then I can apply with somebody else.Pls stay away from these people.

0
Replies (6)
Supersonic
Supersonic 's reply17 Nov 2021, 15:28
Official
Good day  Walter G 
We apologise for the frustration caused please note that i am looking into your account and will provide you with feedback shortly.

Kind Regards
SN
WG
Walter G's update18 Nov 2021, 09:49
Reviewer Update
Ha Ha,the usual reply and guess what,no feed back as expected,nothing new from Supersonic.The installation order is still active at Vumatel as we speak and has not been cancelled.
WG
Walter G's update18 Nov 2021, 15:10
Reviewer Update
When can I expect an call back?
WG
Walter G's update19 Nov 2021, 10:09
Reviewer Update
Call me!!!!!!!!!!Like you said you will!!!!!!!!
WG
Walter G's update19 Nov 2021, 13:03
Reviewer Update
Got a call from Vumatel for installation,still the ****en wrong address!!!You guys is absolutely useless


WG
Walter G's update23 Nov 2021, 12:02
Reviewer Update
Wow,now my bill is sitting on R2788,after you said there will be no claw back fees,as usual its all lies,i cant tell you how **** this is from supersonic,still no active line,cant wait to get rid of you.