Fibre subscription

Item: Supersonic
Rating: 1
Author: Tommy P

Friendly staff. Turnaround time is terrible. Fibre cables installed only 3 weeks after approval of application. 2 months later the fibre line is still not active due to error of installation. Customer service was contacted to report the issue after 2 weeks still no response.

Helpful (0)

Replies (3)

Supersonic 's replyOfficial

10 May 2021, 12:58

Good day Tommy,

My sincere apology for the unsatisfactory service you have received. I will be in contact with the relevant department to get this resolved.

Kindest Regards,
Joshua

Best regards,

Supersonic 's reply10 May 2021, 12:58

Official

Good day Tommy,

My sincere apology for the unsatisfactory service you have received. I will be in contact with the relevant department to get this resolved.

Kindest Regards,
Joshua

Best regards,

Tommy P's updateReviewer Update

10 May 2021, 13:03

Good day Joshua

Thank you for your reply.

But I will be cancelling the subscription.
Cause I run my business online and I can not depend on supersonic for it.

I hope you understand.

Regards Tommy

Tommy P's update10 May 2021, 13:03

Reviewer Update

Good day Joshua

Thank you for your reply.

But I will be cancelling the subscription.
Cause I run my business online and I can not depend on supersonic for it.

I hope you understand.

Regards Tommy

Supersonic 's replyOfficial

10 May 2021, 15:02

Hi Tommy,

I do understand and I do apologize for the frustrations caused.

Regards,
Joshua

Best regards,

Supersonic 's reply10 May 2021, 15:02

Official

Hi Tommy,

I do understand and I do apologize for the frustrations caused.

Regards,
Joshua

Best regards,

Fibre subscription

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