Fibre package upgrade non existent

I upgraded my fibre package to 100up/100down two weeks ago and received confirmation from Supersonic, last week Tuesday, 10 August 2021 that my upgrade is "active" but still to this day I am on speeds from my old package of 50/50.

Every time I call I have to wait nearly an hour, just for the consultant to tell me that "they have logged a case" and then to never hear again from them until I myself have to call to try and resolve this.

This type of customer service is truly unacceptable.

I merely want the speeds I am paying for.

I can't imagine how painstaking its going to be to eventually cancel this subscription.