FIBRE NOT WORKING YET STATUS IS ACTIVE

WE HAVE LOGGEN A TECHNICAL FAULT WITH OUT FIBRE ON THE 15TH OF MAY THEIR WEBSITE, WHEN WE DIDNT GET ANY RESPONSE TO OUR LOGGED FAULT, CALLED THEM THE NEXT DAY TO REPORT IT VIA THE CUSTOMER SERVICE AGENT, WHO UPON LOOKING AT OUR WIFI, COULDN'T CONFIRM THAT THE LOGGED FAULT WAS SHOWING FROM THEIR SIDE, SHE THEN SAID SHE'LL LOG A FAULT ON HER SIDE WICH WILL TAKE ABOUT 48HOURS, THE FOLLOWING WEEK WHICH WAS ON THE 19TH OF MAY, THE SERVICE AGENT WE GOT THROUGH TO SAID THAT THE ISSUE WILL NOW TAKE UP TO 72HOURS, IT IS NOW THURSDAY THE 22ND OF MAY AND WE'VE HAD RESPONSE FROM SUPERSONIC. NOW WE'VE PAID FOR THE SERVICE AND YET THERE'S IS NO SERVICE RECEIVED. I WILL BE CONTACTING THE OMBUDSMAN IF NO RESPONSE OR INTERNET IS RESTORED