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Shaun P
1 reviews | Active since Apr 2020
17 Jun 2021, 11:03
Fibre line not activated
You receive case numbers faster than your local police station. Still waiting for my fibre line to be activated. CAS-675555-F5G0V3 has been handed over to the PM but no updates from any team member. Whatsapp comms is non existent, but the moment you enquire about a new sale then they quick to response. First time our community receives Fibre so you can imagine the excitement neighbours. Neighbour across the road had his ISP connect him within the 24hour period, ma hie wag ek nogsteeds. Can I still cancel with Supersonic and go with another ISP?
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Replies (2)
Supersonic 's replyOfficial
17 Jun 2021, 13:59Good day Shaun Petersen. Thank you for reaching out to supersonic fibre. We are sincerely sorry for the delay. We will follow up with the relevant department so that this can be resolved as soon as possible. ATM.
Supersonic 's reply17 Jun 2021, 13:59
Official
Good day Shaun Petersen. Thank you for reaching out to supersonic fibre. We are sincerely sorry for the delay. We will follow up with the relevant department so that this can be resolved as soon as possible. ATM.
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Shaun P's updateReviewer Update
18 Jun 2021, 11:54Finally sorted, not sure why only when using this platform, concerns and issues are dealt with immediately. Thank you Supersonic for getting me connected
SP
Shaun P's update18 Jun 2021, 11:54
Reviewer Update
Finally sorted, not sure why only when using this platform, concerns and issues are dealt with immediately. Thank you Supersonic for getting me connected