GP
Gail P
1 reviews | Active since Dec 2020
24 May 2021, 15:31
Fibre Line held hostage. RELEASE MY FIBRE LINE NOW!
A week later since my post on hello Peter and still no update from supersonic. I've been without wifi for a month now because of your incompetence. Found out today that my Fibre line is being held by you and I still have no connection or indication of when you intend on connecting me.
PLEASE RELEASE MY LINE AS I HAVE ANOTHER SERVICE PROVIDER WHO IS WAITING TO CONNECT ME.
Phoned customer services and was promised a call back and still waiting. I am no longer interested in your service so please cancel my order, I've been waiting for too long.
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
24 May 2021, 16:03Good day Gail.
I apologise for the frustration caused. Kindly allow me to look into your query and assist.
Kind regards, Nonhlanhla
I apologise for the frustration caused. Kindly allow me to look into your query and assist.
Kind regards, Nonhlanhla
Supersonic 's reply24 May 2021, 16:03
Official
Good day Gail.
I apologise for the frustration caused. Kindly allow me to look into your query and assist.
Kind regards, Nonhlanhla
I apologise for the frustration caused. Kindly allow me to look into your query and assist.
Kind regards, Nonhlanhla
GP
Gail P's updateReviewer Update
24 May 2021, 19:33Hi Nonhlanhla, I did not send an email to have it cancelled.
There was no connection done after weeks of phoning day in and day out, practically begging to be sorted out. When I was told the order is closed/failed I finally gave up and left it at that knowing that I wasn’t going to get any further.
Only now that the other ISP is trying to connect me, I was told that the line is being held by another ISP.
I kept phoning my old ISP to check and they have confirmed it is not them.
I only learnt today, after I phoned your tech department that the line is with Supersonic.
I have had enough downtime, so please, all I’m asking is that the line be released ASAP and that it is confirmed to me in writing so that the other ISP can get me connected.
As I mentioned I had to take leave as I’m unable to work due to no connectivity.
This has costed me dearly and I just want to move on.
Regards
Gail
There was no connection done after weeks of phoning day in and day out, practically begging to be sorted out. When I was told the order is closed/failed I finally gave up and left it at that knowing that I wasn’t going to get any further.
Only now that the other ISP is trying to connect me, I was told that the line is being held by another ISP.
I kept phoning my old ISP to check and they have confirmed it is not them.
I only learnt today, after I phoned your tech department that the line is with Supersonic.
I have had enough downtime, so please, all I’m asking is that the line be released ASAP and that it is confirmed to me in writing so that the other ISP can get me connected.
As I mentioned I had to take leave as I’m unable to work due to no connectivity.
This has costed me dearly and I just want to move on.
Regards
Gail
GP
Gail P's update24 May 2021, 19:33
Reviewer Update
Hi Nonhlanhla, I did not send an email to have it cancelled.
There was no connection done after weeks of phoning day in and day out, practically begging to be sorted out. When I was told the order is closed/failed I finally gave up and left it at that knowing that I wasn’t going to get any further.
Only now that the other ISP is trying to connect me, I was told that the line is being held by another ISP.
I kept phoning my old ISP to check and they have confirmed it is not them.
I only learnt today, after I phoned your tech department that the line is with Supersonic.
I have had enough downtime, so please, all I’m asking is that the line be released ASAP and that it is confirmed to me in writing so that the other ISP can get me connected.
As I mentioned I had to take leave as I’m unable to work due to no connectivity.
This has costed me dearly and I just want to move on.
Regards
Gail
There was no connection done after weeks of phoning day in and day out, practically begging to be sorted out. When I was told the order is closed/failed I finally gave up and left it at that knowing that I wasn’t going to get any further.
Only now that the other ISP is trying to connect me, I was told that the line is being held by another ISP.
I kept phoning my old ISP to check and they have confirmed it is not them.
I only learnt today, after I phoned your tech department that the line is with Supersonic.
I have had enough downtime, so please, all I’m asking is that the line be released ASAP and that it is confirmed to me in writing so that the other ISP can get me connected.
As I mentioned I had to take leave as I’m unable to work due to no connectivity.
This has costed me dearly and I just want to move on.
Regards
Gail
Supersonic 's replyOfficial
24 May 2021, 20:00Well noted.
I will relay this to the agent dealing with your case.
I will relay this to the agent dealing with your case.
Supersonic 's reply24 May 2021, 20:00
Official
Well noted.
I will relay this to the agent dealing with your case.
I will relay this to the agent dealing with your case.
GP
Gail P's updateReviewer Update
25 May 2021, 12:15I am tired of the lack of communication.
I expected this to be sorted out by this morning and feedback to be provided and still nothing.
You haven’t provided me with a service so I am not prepared to wait for this to be done.
All I want is for my line to be released and it communicated to me so I can be connected by the other ISP.
I expected this to be sorted out by this morning and feedback to be provided and still nothing.
You haven’t provided me with a service so I am not prepared to wait for this to be done.
All I want is for my line to be released and it communicated to me so I can be connected by the other ISP.
GP
Gail P's update25 May 2021, 12:15
Reviewer Update
I am tired of the lack of communication.
I expected this to be sorted out by this morning and feedback to be provided and still nothing.
You haven’t provided me with a service so I am not prepared to wait for this to be done.
All I want is for my line to be released and it communicated to me so I can be connected by the other ISP.
I expected this to be sorted out by this morning and feedback to be provided and still nothing.
You haven’t provided me with a service so I am not prepared to wait for this to be done.
All I want is for my line to be released and it communicated to me so I can be connected by the other ISP.