YG
Yvette G
1 reviews | Active since Nov 2021
25 Nov 2021, 21:18
Fibre Line Down for a week No response from supersonic at all
Fibre line down for one week now !!! Called the customer line 1000 times and spoke to 1000 people ! Nobody seems to actually take any responsibility to my issue at hand !! Was told someone will call me … instead I end up calling them every single day and still no one has called me ! Yet we are expected to pay the full fees at the end of the month , Supersonic this is ridiculous , if you don’t know how to cater make a simple phone call to your customer , please close down your business . It is rather pathetic!!!!!!
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Replies (4)0
Replies (4)YG
Yvette G's updateReviewer Update
25 Nov 2021, 22:089h15
YG
Yvette G's update25 Nov 2021, 22:08
Reviewer Update
9h15
YG
Yvette G's updateReviewer Update
26 Nov 2021, 11:06Good morning , I don’t believe this to be true as my phone has been on this whole morning since 6 am and I have not received a missed call . My contact number is ***
YG
Yvette G's update26 Nov 2021, 11:06
Reviewer Update
Good morning , I don’t believe this to be true as my phone has been on this whole morning since 6 am and I have not received a missed call . My contact number is ***
YG
Yvette G's updateReviewer Update
26 Nov 2021, 12:36You can call now . Thanks
YG
Yvette G's update26 Nov 2021, 12:36
Reviewer Update
You can call now . Thanks
YG
Yvette G's updateReviewer Update
27 Nov 2021, 10:16So even after having the correct contact details , no body contacts me ? Next minute I will hear you tried to contact me which is lies !!!!! Please take your poor customer service and get some training !!! I’m so sick of your company !!! Today is exactly a week with no you internet !!!! Nobody can say why or what is the problem ????????? Please note I will not be paying a cent for the days that this line is down !!!! And I refuse to pay anything until someone comes there and actually has a look at what is going on !!!!!! How the hell does it take 7 days to sort out a simple issue like this ???? Do you have staff or not ? Do you not follow up or escalate tickets with your network provider ? What the F is actually going on ?
YG
Yvette G's update27 Nov 2021, 10:16
Reviewer Update
So even after having the correct contact details , no body contacts me ? Next minute I will hear you tried to contact me which is lies !!!!! Please take your poor customer service and get some training !!! I’m so sick of your company !!! Today is exactly a week with no you internet !!!! Nobody can say why or what is the problem ????????? Please note I will not be paying a cent for the days that this line is down !!!! And I refuse to pay anything until someone comes there and actually has a look at what is going on !!!!!! How the hell does it take 7 days to sort out a simple issue like this ???? Do you have staff or not ? Do you not follow up or escalate tickets with your network provider ? What the F is actually going on ?