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SGH S
1 reviews | Active since Nov 2021
02 Apr 2024, 16:06
Fibre ISP
Poor customer service, poor or non existent feedback, rude call centre staff, lengthy call on hold to get through. All In all bad experience. Cancelled the order b4 installation.
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Replies (1)
Supersonic 's replyOfficial
04 Apr 2024, 09:11Good day, Solly,
On behalf of Supersonic, I want to sincerely apologise for the negative experience that you had with our customer service team.
I understand that our team did not help resolve your issue and didn’t provide the level of service that you’ve come to expect.
Furthermore, kindly be advised appropriate measures are being implemented to prevent such from happening in the future.
Kind regards,
AM
On behalf of Supersonic, I want to sincerely apologise for the negative experience that you had with our customer service team.
I understand that our team did not help resolve your issue and didn’t provide the level of service that you’ve come to expect.
Furthermore, kindly be advised appropriate measures are being implemented to prevent such from happening in the future.
Kind regards,
AM
Supersonic 's reply04 Apr 2024, 09:11
Official
Good day, Solly,
On behalf of Supersonic, I want to sincerely apologise for the negative experience that you had with our customer service team.
I understand that our team did not help resolve your issue and didn’t provide the level of service that you’ve come to expect.
Furthermore, kindly be advised appropriate measures are being implemented to prevent such from happening in the future.
Kind regards,
AM
On behalf of Supersonic, I want to sincerely apologise for the negative experience that you had with our customer service team.
I understand that our team did not help resolve your issue and didn’t provide the level of service that you’ve come to expect.
Furthermore, kindly be advised appropriate measures are being implemented to prevent such from happening in the future.
Kind regards,
AM