IZ
Igor Z
1 reviews | Active since Feb 2016
16 Jun 2021, 19:51
Fibre connectivity not restored, no communication from Supersonic, 5 days later...
My fiber connection went down on Saturday evening (12/06), reporting first thing Sunday morning (13/06) CAS667792. 3 follow-up calls in the following 3 days, promises that someone will come back to me, but zero feedback/communication from Supersonic. Now it's Wednesday (16/06), still no service and have not heard anything from Supersonic. I moved from my previous service provider expecting better support, but guess that was a mistake. This level of service and lack of communication is shocking from a service provider of this size. Hugely disappointed, very unhappy customer. PS: And the router that they were meant to install as part of installation has still not been delivered / installed (1.5 months later).
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Replies (5)0
Replies (5)
Supersonic 's replyOfficial
16 Jun 2021, 21:33Good day Igor Z, Thank you for reaching out to Supersonic. We apologize for the frustration caused, please note that i am following up on the cases and will revert back to you as soon as possible.
Regards
SN
Regards
SN
Supersonic 's reply16 Jun 2021, 21:33
Official
Good day Igor Z, Thank you for reaching out to Supersonic. We apologize for the frustration caused, please note that i am following up on the cases and will revert back to you as soon as possible.
Regards
SN
Regards
SN
IZ
Igor Z's updateReviewer Update
16 Jun 2021, 21:53Thank you for a prompt response
IZ
Igor Z's update16 Jun 2021, 21:53
Reviewer Update
Thank you for a prompt response
Supersonic 's replyOfficial
17 Jun 2021, 10:07You are welcome.
Kind regards.
Kind regards.
Supersonic 's reply17 Jun 2021, 10:07
Official
You are welcome.
Kind regards.
Kind regards.
IZ
Igor Z's updateReviewer Update
18 Jun 2021, 09:50Day 7 now, issue still unresolved and no tech support contacted me. Do they even exist or maybe it's just a myth... Spoke to a call center yesterday evening again, she said my call is marked as resolved, but connectivity shows as being down, couldn't explain how that was possible and was going to take it up with her manager.
You would not believe this level of unprofessionalism and lack of service is possible unless you experience it yourself. I can tell you it's real. And it is shocking.
Any advise from anyone on which public platform I can raise visibility of this non-delivery? Radio stations? Open letter? Your advise will be appreciated
You would not believe this level of unprofessionalism and lack of service is possible unless you experience it yourself. I can tell you it's real. And it is shocking.
Any advise from anyone on which public platform I can raise visibility of this non-delivery? Radio stations? Open letter? Your advise will be appreciated
IZ
Igor Z's update18 Jun 2021, 09:50
Reviewer Update
Day 7 now, issue still unresolved and no tech support contacted me. Do they even exist or maybe it's just a myth... Spoke to a call center yesterday evening again, she said my call is marked as resolved, but connectivity shows as being down, couldn't explain how that was possible and was going to take it up with her manager.
You would not believe this level of unprofessionalism and lack of service is possible unless you experience it yourself. I can tell you it's real. And it is shocking.
Any advise from anyone on which public platform I can raise visibility of this non-delivery? Radio stations? Open letter? Your advise will be appreciated
You would not believe this level of unprofessionalism and lack of service is possible unless you experience it yourself. I can tell you it's real. And it is shocking.
Any advise from anyone on which public platform I can raise visibility of this non-delivery? Radio stations? Open letter? Your advise will be appreciated
IZ
Igor Z's updateReviewer Update
21 Jun 2021, 00:29Going into day 9 without internet, no support or action from Supersonic. This is by far the worst level of service from a service provider I experienced ever!!! Totally *********** and incapable company. I wonder how are they still in business with an attitude like this... quite honestly just disgusting... Not a single call from Supersonic in these 9 days, it's a black hole! I am desperate. If I could switch now I would do it instantly.
If you are looking for an internet service provider - stay away from Supersonic
If you are looking for an internet service provider - stay away from Supersonic
IZ
Igor Z's update21 Jun 2021, 00:29
Reviewer Update
Going into day 9 without internet, no support or action from Supersonic. This is by far the worst level of service from a service provider I experienced ever!!! Totally *********** and incapable company. I wonder how are they still in business with an attitude like this... quite honestly just disgusting... Not a single call from Supersonic in these 9 days, it's a black hole! I am desperate. If I could switch now I would do it instantly.
If you are looking for an internet service provider - stay away from Supersonic
If you are looking for an internet service provider - stay away from Supersonic