Fibre box not supported remotely???

Connection down since 00:00 today. Technician taking call does not have a manual to reboot my fibre (MikroTik)... Why do I have this box if you can't work with it remotely? Change it then... I pay R899 a month... Surely that is enough for proper service... I do NOT have 24 to 48 hours for a technician to come out to reboot this at home!!! Fix the issue on your side... You took over from Nepic and never changed the fibre box, so this is NOT my problem... Get my connection going as I pay for or start passing credit accordingly...