Fiber line migration

I started my Fiber journey with Supersonic Fiber last year (September 2021) and Danie Kruger was instrumental in getting my order, fiber line up and running in less than a week. For the service provided I rate them ⭐⭐⭐⭐⭐

This year, I've moved to a different unit number but within the same complex so logically migrating my Fiber line should take days (less than a week). However, I was informed by Supersonic customer service that the migration will take 14 days but today is Day 17 and still NO UPDATE. Whenever I contact Supersonic customer service I keep getting the same agent named Cade who keeps telling the same message : "I have asked for update from Project Manager". For the service provided I rate them ⭐

Enough is enough of this pathetic experience. If I'm not connected by tomorrow (Thursday 4:00pm SAST) I'm taking my money to another ISP.