Fiber Internet Supersonic

I app**** for a Fiber Line Was installed 2 weeks later. Then waited 4 days for the delivery of the router. Followed the steps to configure the router so that the Internet would work. Almost trying two days , the people from supersonic said that they need to escalate it to Vodacom , but it looks to them Vodacom are not available today! I asked them which department can i phone from Vodacom , they said The Fiber Team I Phoned Vodacom’s Fiber Team they switched the phone call to camera to see which router it was , well apparently it’s not even Vodacom’s router! I’ve also spend R200 airtime trying to phone supersonic and always have high call volume. I’ve emailed the support email that was provided left my contact details and still have no answer regarding when it will be fixed or what the problem is!!!

This is pathetic service!!!!