Fiber installation no one knows what's going on

App**** for a fiber installation from Supersonic more than 2 weeks ago, they said it takes 7-14 days for installation, yet the fibre line hasn't been installed at my premises yet. A technician came out toy house last week Thursday to setup and configure the new fiber router, just to find out that the fibre line hasn't been pulled in to my house yet. He said he will follow up what's going on. I never heard any feedback. I called Supersonic customer support, they said they will find out and message the responsible person and he will give me a call. So far no one has contacted me yet. No knows what's going on at Supersonic, I'm thinking of canceling my installation and moving to mweb. Because my friend received great service with fibre installation at his house from mweb within 14 days. My wireless cap of 150gb is running out before the end of the month, because I depended on getting the uncapped fiber line by now. Which means I will be sitting without internet because of Supersonic's slow and *********** service. Been with them for more than a year now as a wireless customer. I think it's time to move on.