Faulty statements, worst customer service! No management structure!!!!!!!
If I could have entered a O star rating I would have done so. Stay away from this company. WhatsApp service give you limited options. The call centre number leave you on the phone for 20 minutes or more if you are lucky. Doesn't matter if you number 30 or number 2. When you are number 2 they give you another option'- press star then we will call you back. Ha ha ha what a joke. Do not do that! They do not have your phone number!!!!!6 phone calls later I get through to a consultant. Useless asked my phone number still waiting for that phone call......3 weeks now.. Ask to speak to a manager.....no one available. No valid email addresses I send several emails no reply ,or is send back. If you are lucky enough to get a statement it is completely wrong. And that's when the real drama starts......you are send a sms that says in arrears. And they double or triple your debitorder the next month! Wow! Do not even try to send a email to accounts@ supersonic or billing @supersonic. So add this up .. Airtime wasted on phone calls. Data usage for emails that they not acknowledged or responded to. Then bankcosts adding up. After you are told to reverse the debit order.....then they try again the next day and the next day. Where is management and owner who are you. This is simply not acceptable! Will never recommend anyone to use this company! What a big mistake. Customer service suck at it's best!!!
I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
