Faulty Router

After struggling since November 2022 with this company and getting loadshedding as an excuse its now proven loadshedding is not the issue. Then there was theft at the tower. That has been repaired. I had to then reconfigure via internet my router which was verified. I still have to reset my router sometimes up to 10 times a day. Supersonic no longer responds to my messages on Messenger, Twitter or Whatsapp. I have requested a new router as it appears from day 1 this router has a problem. I have so many screenshots of all the complaints and the promises and nothing is rectified. I have to reset my router everyday and night