FALSE ADVERTISING ON MONTH-TO-MONTH CONTRACT

Item: Supersonic
Rating: 2
Author: Mary A

Signed up for airfibre, which was sold and i understood to not be contract, but rather a month to month subscription. Now that i am wishing to cancel there is a clawback fineprint to the contract, that it is only free installation and use of equipment provided that you remain with them 24months. So therefore this is not a month to month subscription it is sold as a lie, you are unknowingly tied down and locked in for 24months otherwise cancelation fees are now app****/charged.

Do not advertise that it is a month to month contract when you are actually "secretly" locked in for 24months!!!

Very unhappy with this revelation that i just found out today.

Helpful (0)

Replies (2)

Supersonic 's replyOfficial

27 Feb 2023, 17:34

Good day thank you for reaching out to Supersonic and our sincere apologies for the frustration caused. We will have a look into your account. Kind Regard Supersonic Team

Supersonic 's reply27 Feb 2023, 17:34

Official

Good day thank you for reaching out to Supersonic and our sincere apologies for the frustration caused. We will have a look into your account. Kind Regard Supersonic Team

Mary A's updateReviewer Update

27 Feb 2023, 18:28

Thank you, i will await your further response in this regard

Mary A's update27 Feb 2023, 18:28

Reviewer Update

Thank you, i will await your further response in this regard