FALSE ADVERTISING & INCREDIBLY POOR SERVICE

I had supersonic fiber installed in January 2020, Number 1. I was told it is a free installation you get everything you need. It worked fine for a while until I could not connect to the WiFi and many of my devices got kicked off the WiFi. It took me many calls to the very unhelpful call center, to find out MYSELF on Vumatel's website in FAQ that the router I was given only allows 5-8 devices (who in todays world only has 5 devices, the phones in the house are already more than 5) to connect to it. No one informed me of this during installation or advised me to add an additional router, to connect more devices. I can only imagine how many people are struggling with the same issue. I feel Supersonic is using this to make money with all the calls coming to the call center. I have wasted R180 airtime and still haven't been assisted. Number 2 I am supposed to have a 20mbs down & 10mbs up, but everyday I am only getting if I'm lucky 10mbs down & 1mbs up with a latency of over 500. This is bull and blatant false advertising and theft. I am going to report them to the ombudsman.