WS
Wayne S
1 reviews | Active since Sept 2021
01 Sept 2021, 18:41
FALLING SUPER STARS
I ordered a 100 mb/s line on 28 July 2021, which Vumatel installed on the 31 July. Supersonic eventually installed the WiFi Router on 17 July (17 days later). I have had a line speed mainly ranging from 4 mbps to around 18 mbps from 17 July until 27 July and have had no connection since then until now 1 September. I have spent many hours on the phone to this *********** bunch, on one occasion on 27 July, the call lasting for almost one and a half hours! I have been giving references on various occasions, but cannot get them to send a technician to come sort out THEIR PROBLEM! I have asked them to come fetch their router, but have not heard back from them. This is the WORT SERVICE I have experienced in my almost 58 years on this planet! I warn anyone wanting to go with this ISP to think carefully and check what other options are available. Regards Wayne East London.
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Replies (5)0
Replies (5)
Supersonic 's replyOfficial
01 Sept 2021, 20:45 Good day Wayne.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Supersonic 's reply01 Sept 2021, 20:45
Official
Good day Wayne.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Supersonic 's replyOfficial
01 Sept 2021, 21:03Hi Wayne.
Kindly be advised that I will be looking into your query tomorrow morning.
Kind regards, Nonhlanhla
Kindly be advised that I will be looking into your query tomorrow morning.
Kind regards, Nonhlanhla
Supersonic 's reply01 Sept 2021, 21:03
Official
Hi Wayne.
Kindly be advised that I will be looking into your query tomorrow morning.
Kind regards, Nonhlanhla
Kindly be advised that I will be looking into your query tomorrow morning.
Kind regards, Nonhlanhla
Supersonic 's replyOfficial
02 Sept 2021, 16:22Hi Wayne.
Thank you for your patience. I have taken a look at your account and I can confirm that there is currently a case active and in progress with our Project Management Office. The case number is CAS-794662-K3K5Z2.
Kind regards, Nonhlanhla
Thank you for your patience. I have taken a look at your account and I can confirm that there is currently a case active and in progress with our Project Management Office. The case number is CAS-794662-K3K5Z2.
Kind regards, Nonhlanhla
Supersonic 's reply02 Sept 2021, 16:22
Official
Hi Wayne.
Thank you for your patience. I have taken a look at your account and I can confirm that there is currently a case active and in progress with our Project Management Office. The case number is CAS-794662-K3K5Z2.
Kind regards, Nonhlanhla
Thank you for your patience. I have taken a look at your account and I can confirm that there is currently a case active and in progress with our Project Management Office. The case number is CAS-794662-K3K5Z2.
Kind regards, Nonhlanhla
WS
Wayne S's updateReviewer Update
13 Sept 2021, 15:35 13 SEPTEMBER 2021 STILL NO LUCK WITH SUPERSONIC
Good day Tshepiso Note that this issue has still not been resolved – I tried contacting Nondmiso on the number *** she gave me, but it tells me that the line is busy. I have spoken to Marina at Vumatel and she says the problem is with Supersonic and you guys say the problem is with Vumatel. I don’t know what to do, other than to request that Supersonic and Vumatel remove the Router and line and I will make another plan. No charges will be payable by me due to non service (in terms of the Consumer Protection Act).
Good day Tshepiso Note that this issue has still not been resolved – I tried contacting Nondmiso on the number *** she gave me, but it tells me that the line is busy. I have spoken to Marina at Vumatel and she says the problem is with Supersonic and you guys say the problem is with Vumatel. I don’t know what to do, other than to request that Supersonic and Vumatel remove the Router and line and I will make another plan. No charges will be payable by me due to non service (in terms of the Consumer Protection Act).
WS
Wayne S's update13 Sept 2021, 15:35
Reviewer Update
13 SEPTEMBER 2021 STILL NO LUCK WITH SUPERSONIC
Good day Tshepiso Note that this issue has still not been resolved – I tried contacting Nondmiso on the number *** she gave me, but it tells me that the line is busy. I have spoken to Marina at Vumatel and she says the problem is with Supersonic and you guys say the problem is with Vumatel. I don’t know what to do, other than to request that Supersonic and Vumatel remove the Router and line and I will make another plan. No charges will be payable by me due to non service (in terms of the Consumer Protection Act).
Good day Tshepiso Note that this issue has still not been resolved – I tried contacting Nondmiso on the number *** she gave me, but it tells me that the line is busy. I have spoken to Marina at Vumatel and she says the problem is with Supersonic and you guys say the problem is with Vumatel. I don’t know what to do, other than to request that Supersonic and Vumatel remove the Router and line and I will make another plan. No charges will be payable by me due to non service (in terms of the Consumer Protection Act).
WS
Wayne S's updateReviewer Update
13 Sept 2021, 15:38 13 SEPTEMBER 2021 STILL NO LUCK WITH SUPERSONIC
Good day Tshepiso Note that this issue has still not been resolved – I tried contacting Nondmiso on the number ********** she gave me, but it tells me that the line is busy. I have spoken to Marina at Vumatel and she says the problem is with Supersonic and you guys say the problem is with Vumatel. I don’t know what to do, other than to request that Supersonic and Vumatel remove the Router and line and I will make another plan. No charges will be payable by me due to non service (in terms of the Consumer Protection Act).
Good day Tshepiso Note that this issue has still not been resolved – I tried contacting Nondmiso on the number ********** she gave me, but it tells me that the line is busy. I have spoken to Marina at Vumatel and she says the problem is with Supersonic and you guys say the problem is with Vumatel. I don’t know what to do, other than to request that Supersonic and Vumatel remove the Router and line and I will make another plan. No charges will be payable by me due to non service (in terms of the Consumer Protection Act).
WS
Wayne S's update13 Sept 2021, 15:38
Reviewer Update
13 SEPTEMBER 2021 STILL NO LUCK WITH SUPERSONIC
Good day Tshepiso Note that this issue has still not been resolved – I tried contacting Nondmiso on the number ********** she gave me, but it tells me that the line is busy. I have spoken to Marina at Vumatel and she says the problem is with Supersonic and you guys say the problem is with Vumatel. I don’t know what to do, other than to request that Supersonic and Vumatel remove the Router and line and I will make another plan. No charges will be payable by me due to non service (in terms of the Consumer Protection Act).
Good day Tshepiso Note that this issue has still not been resolved – I tried contacting Nondmiso on the number ********** she gave me, but it tells me that the line is busy. I have spoken to Marina at Vumatel and she says the problem is with Supersonic and you guys say the problem is with Vumatel. I don’t know what to do, other than to request that Supersonic and Vumatel remove the Router and line and I will make another plan. No charges will be payable by me due to non service (in terms of the Consumer Protection Act).