MG
Murukai Gumbo-Mberi
1 reviews | Active since Feb 2023
02 Feb 2023, 19:28
Failing to get Fibre optic from supersonic
This company is the worst I have encountered. The service is poor the customer service is terrible. I have been trying to get internet services from them since 17 January 2023 but they have been deliberately block me from getting the service. They have the worst customer service I have encountered. Please anyone do not ever deal with Supersonic as they never will deliver. You have to fight them always to get the smallest of things done. I believe Supersonic has some relationship with MTN South Africa.
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Replies (3)0
Replies (3)
Supersonic 's replyOfficial
03 Feb 2023, 07:21Good day, Murukai,
On behalf of Supersonic, I sincerely apologise for the negative experience. Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
Our Project Management Office team has requested Vumatel to urgently assist with activation and I will revert as soon as it's done.
Once again, my sincere apologies for the inconvenience caused.
Kind regards,
AM
On behalf of Supersonic, I sincerely apologise for the negative experience. Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
Our Project Management Office team has requested Vumatel to urgently assist with activation and I will revert as soon as it's done.
Once again, my sincere apologies for the inconvenience caused.
Kind regards,
AM
Supersonic 's reply03 Feb 2023, 07:21
Official
Good day, Murukai,
On behalf of Supersonic, I sincerely apologise for the negative experience. Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
Our Project Management Office team has requested Vumatel to urgently assist with activation and I will revert as soon as it's done.
Once again, my sincere apologies for the inconvenience caused.
Kind regards,
AM
On behalf of Supersonic, I sincerely apologise for the negative experience. Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
Our Project Management Office team has requested Vumatel to urgently assist with activation and I will revert as soon as it's done.
Once again, my sincere apologies for the inconvenience caused.
Kind regards,
AM
MG
Murukai Gumbo-Mberi's updateReviewer Update
03 Feb 2023, 07:59I do not believe a word you just said at all. This was said when I came to get this sorted on Tuesday. Is Vumatel some planet in another galaxy. Well apologizing for making me loose money is not good enough. Or are you saying my money is not good for it? I do not buy this idea at all. This is why some organizations' growth is stunted. How do you run an organization buy short changing people. This is unacceptable. Well you I am done with you as an organization. I just wonder how MTN would like to be associated with such an *********** organization, the sooner they realize this the better for them. I am not the only one and I believe I will not be the last one as the organization does not have any management whatsoever.
MG
Murukai Gumbo-Mberi's update03 Feb 2023, 07:59
Reviewer Update
I do not believe a word you just said at all. This was said when I came to get this sorted on Tuesday. Is Vumatel some planet in another galaxy. Well apologizing for making me loose money is not good enough. Or are you saying my money is not good for it? I do not buy this idea at all. This is why some organizations' growth is stunted. How do you run an organization buy short changing people. This is unacceptable. Well you I am done with you as an organization. I just wonder how MTN would like to be associated with such an *********** organization, the sooner they realize this the better for them. I am not the only one and I believe I will not be the last one as the organization does not have any management whatsoever.
Supersonic 's replyOfficial
03 Feb 2023, 09:58Good morning, Murukai
As per feedback from Vumatel, an appointment has been arranged for today at 13:00.
Kind regards,
AM
As per feedback from Vumatel, an appointment has been arranged for today at 13:00.
Kind regards,
AM
Supersonic 's reply03 Feb 2023, 09:58
Official
Good morning, Murukai
As per feedback from Vumatel, an appointment has been arranged for today at 13:00.
Kind regards,
AM
As per feedback from Vumatel, an appointment has been arranged for today at 13:00.
Kind regards,
AM