Failed to Assist and Resolve

I have been calling support everyday of this week since Monday with a very specific issue that's affecting my work and the issue still has not been resolved.

It took me 3 days to finally get put through to second line support. I then spoke to John Werth from 2nd line and sent him the trace routes I had screen captured in order to assist him with correcting the issue. Still nothing had been resolved. I emailed John the next day and there was no correspondence until the end of work day.

I asked for my account to be cancelled many times and no one would assist me. I requested to speak to upper management and no one would put me through.

This is affecting my work to a massive extent and no one seems to care about it at supersonic.

It is unacceptable that clients get treated this way.