LJ
Lyle J

1 reviews | Active since May 2014

13 Aug 2021, 18:01

F-LTE stupidity

I've called the "Tech" guys and I couldn't get through I got my router today but there is no internet They keep telling me to reset the router And I've done that about a 100 times

"The simcard has been activated"

Seems to be the standard reply Whatsapp support is utterly useless The support line has one waiting for hours and then the line drops So what must I do to get connected

0
Replies (15)
LJ
Lyle J's update13 Aug 2021, 18:23
Reviewer Update
I really just need my Sim card activated please
Supersonic
Supersonic 's reply13 Aug 2021, 18:30
Official
Good evening, thank you for contacting Supersonic Fiber, apologies for the inconveniences and delays caused please hang in there while one of our Superstars gets in contact with you. 

Warm regards 
WN 

Best regards,

LJ
Lyle J's update13 Aug 2021, 18:34
Reviewer Update
This reply is so generic
You even forgot to change the good morning part
I really just want to be connected
LJ
Lyle J's update13 Aug 2021, 19:13
Reviewer Update
If the sim is activated
Why can't I connect to the internet?

Supersonic
Supersonic 's reply13 Aug 2021, 19:15
Official
Hi apologies for the late response l am currently awaiting feedback once l receive feedback l will revert back shortly. 

Warm regards 
WN 

Best regards,

LJ
Lyle J's update13 Aug 2021, 19:21
Reviewer Update
Cool I'll be waiting on a message back from you
LJ
Lyle J's update14 Aug 2021, 12:01
Reviewer Update
I'm still waitin on your feedback since my simcard still isn't connecting to the internet
LJ
Lyle J's update14 Aug 2021, 14:57
Reviewer Update
Why can't you reply on my messages?

It keeps on saying PROFILE INVALID
SO IT'S A PROBLEM ON YOUR SIDE
LJ
Lyle J's update14 Aug 2021, 15:16
Reviewer Update
I'm stuck with a ****ing service I've paid for but can't use
LJ
Lyle J's update14 Aug 2021, 15:50
Reviewer Update
Can you please ask one of your TECH guys to activate my simcard
The last "superstar" said it's active
While it's still not ****ing active
Why make your customers pay for a service that's not ****ing active
LJ
Lyle J's update14 Aug 2021, 16:05
Reviewer Update
Can you please just get back to me
LJ
Lyle J's update14 Aug 2021, 20:36
Reviewer Update
I regret taking out this damn service
Now I have to struggle with getting
LJ
Lyle J's update14 Aug 2021, 20:37
Reviewer Update
Now I have to struggle with getting help activating YOUR PRODUCT
Supersonic
Supersonic 's reply16 Aug 2021, 20:12
Official
Lyle J, I apologize for the inconvenience caused, can you please confirm the SIM number of the SIM you received.

Regards
SN

Best regards,

LJ
Lyle J's update16 Aug 2021, 22:00
Reviewer Update
After spending more 3 hours calling the call centre it finally got activated
Only problem I have now
I can't login to check my usage and so forth