Extremely Poor Service

I ordered fibre on the 29/01/2021 and I was told it takes 7 - 14 working days for installation. It's the 14 working day and no installation. Some of the problems experienced... more than 20 follow up calls throughout my waiting with nobody returning my calls... Smanga (Manager) really poor service unable to have empathy for what clients are experiencing... Management won't call you back even if you request. I had to force an agent to call the manager while I wait... Raynard, Smangas Line Manager, you really need to do something about this you process between your company and Vuma needs urgent streamlining and your management needs to be more responsive to clients needs. Particularly if the client is not at fault and made payment for a service that they are not getting.