JN
Jacques N

1 reviews | Active since Sept 2022

03 May 2023, 19:10

☢️ Extremely Poor Service🛑

If i could give less then 1 star i whould...

So upset with myself for not checking hellopeter first... But anyway so I've ordered the 5G router etc and first day of delivery they got the address wrong oky no biggie just going to call them and tell them ooooh *** what a struggle to get any communication from supersonic not via call whatsapp nor email i ended up calling the delivery company and change the address if that even worked because the delivery company they are using are just like supersonic just 0.5% better i dont know if this is the new standard of doing things but its weak...

I will keep this updated with all the bad service im going through in this process so that no one els have to....

But dont take my word for it read more comments or order something if you want to find out for your self...

0
Replies (3)
Supersonic
Supersonic 's reply04 May 2023, 07:24
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
JN
Jacques N's update04 May 2023, 08:40
Reviewer Update
And here we have the copy and past reply everyone seems to get... Classic Supersonic...

And update: the delivery company still didn't change the address so now its back to supersonic if i cant get communication today i will try to cancel my account (apparently this is also a mission)

Will keep updating...
JN
Jacques N's update06 May 2023, 09:34
Reviewer Update
Update: so I've received the router and can connect to the internet after waiting for hour to get through to supersonic just to ask them to activate this sim lucky this only took 40min...

Also supersonic drops chats and close the chat then you have to start over again...

Lucky again i got a agent that wanted to work this time and stuck it out until the end...

Will update regarding payment next time