Extremely Poor Customer Service Experience with Supersonic

I strongly advise against using Supersonic. My experience has been nothing short of appalling.

Every time I’ve contacted customer service, I’ve had to repeat myself to a different person, there is zero continuity or follow-up. Staff are also unwilling to escalate matters to a senior representative.

I changed banks in February and alerted Supersonic of the change via email. No one read the email. When I made a payment without a reference (which I acknowledge was my oversight), I heard nothing for months—until April, when I received a notice that my account would be suspended for non-payment.

I then called immediately, and sent proof of payment via both email and WhatsApp. No response. Over the past week, I’ve spoken to three different people and still have no resolution.

Today, I was told that none of my email attachments ever came through and that WhatsApp is “not working.” At no point has anyone from Supersonic followed up with me, I’ve had to chase them every time.

This is, without question, some of the worst customer service I have ever experienced. The lack of accountability, follow-through, and urgency is unacceptable. I am going to put their email address on the below. Guest what no one will receive it or read it. Going into the weekend with no Wi-fi