Extremely Poor Customer Service And Poor Communication

have tried numerous times over the last six weeks to have my package downgraded upon successful downgrading the package from R799 to the amount R599 at at the end of February however was still debited the old package amount I am extremely disappointed in your customer service and response to ticket logged in order to receive my refund of R200.

Katlego assisted me so well in having the package downgraded however I am still waiting on my refund of 200 And have been through three weeks of trying to get through to your call centre to communicate via WhatsApp however no response no one could tell me or inform me or even give me an idea as to when my refund will reflect into my account for the incorrect order on your side this is extremely poor service for a customer and I wish to have my cancellation request for my package to be done at the end of March 2024.

I am no longer interested in using supersonic as my service provider as they do not put the customer first when it comes to queries no emails no phone call response besides Katlego calling me to confirm if I have received feedback.

I WANT MY R200 REFUND AS WELL AS I URGENTLY NEED TO CANCEL THE SERVICE WITH YOU GUYS BEFORE THE END OF MARCH 2024 AS I AM SIGNING UP WITH A NEW SERVICE PROVIDER WHO PUT THE CUSTOMERS FIRST WHEN IT COMES TO QUERIES AND DO NOT DEBIT THE INCORRECT AMOUNT AND NOT REFUND THE OUTSTANDING AMOUNT FROM THE INCORRECT AMOUNT.

I am going to have this escalated further with the help of Katlego to your supervisors and superiors.

I still expect my refund of the downgrading my package of R200 to be refunded into my account your Internet service is poor your communication skills are poor and your customer service is extremely poor this is a disgrace as I signed up with you guys and was assured that service and customer service is your top priority.

This package and all my services with you guys needs to be cancelled and I do not want to be debited for the end of the month of March.

I expect that this smile forwarded to your superiors and be escalated as soon as possible as the cannot be delayed any further as I am running out of patience with receiving feedback.

Katlego is an amazing customer service provider and has held me however I cannot keep him responsible for your poor communication towards your customers I insist that this package and all services was supersonic be cancelled I will be also reviewing you guys HelloPeter for your poor poor poor poor poor poor poor communication.

I no longer need your services as it is poor and does not meet my standard.

All my logged issues has been given a ticket but after a few days has been closed with absolutely no feedback.

Please ensure that I receive feedback with records to cancelling my package and all services with you guys by the end of March 2024.

Hope this email gets escalated so that my query and issues that I have been experiencing over the last six weeks gets some sort of recognition or feedback from any superiors at supersonic.

I urge as a customer with extremely bad experiences with your services that you put your customer service first always.

To retain future customers I urge you to please pay close attention to the above email and complaints mentioned in it.

If I could I would fly down to your head office and urge to speak to one of your operations manager due to irritable time wasting, money wasting, time wasting experience.

Katleho I would appreciate if you have this email forwarded to each and every supervisor at supersonic as I am at a point of being ****ed off.

I I expect feedback is to win my R200 refund will reflect and I would expect feedback to confirm that my package was supersonic is cancelled by the end of March 2024 if a debit order goes off for March 2024 I will ensure that I take the next flight in April to your head office and lay the biggest complaint against your poor service company.

I would never recommend anyone to use supersonic fibre as installation was smooth debit orders were smooth however changes wanted to be made to my package were poor communication were poor.

Hope this email finds anyone well I do not intend to attend anyone however if you were to put yourself in my shoes as a customer and feel the way I feel of wasting money time and energy to get the services from you guys altered to my specifications.

Please contact me with email as well as calling me to confirm that my package will be cancelled by the end of March 2024 and my refund will reflect into my account of R200 for your incorrect debit order.