Extremely good at wasting time and money

I have been a supersonic client for about 8 months. I joined supersonic Fibre when they offered a while you wait router. When my fibre was installed everything was working well. Then I had my kitchen redone and a wire mishap happened. In the end I had to phone MetroFibre and they told me what was wrong. I still had to wait for supersonic to wake up and send a request to MetroFibre to send someone out. In the end MetroFibre's technicians were speedy and professional. This issue was resolved.

Come to a week ago. My fibre Internet went down again. No construction involved. I have phoned supersonic so many times, that I can reconfigure/reset my router on my own. I have been told multiple times that my query has been escalated to the manager but nothing has happen. Like many people now-a-days, I use my fibre to make a living. If I don't have access to the Internet, I can't pay for the Internet. This has been said in an email. I have queried the case on Facebook. I have even told the "customer service" agent that I am considering cancelling my service. I guess supersonic doesn't care about their customer. So maybe the customer should go somewhere they are treated right