1 reviews | Active since Mar 2020
Extremely disappointed in Supersonic!
My internet has been suspended due to 'non-payment', I have paid my account on time every single month and they decide to disconnect me while working from home!
Your accounts department stated that this is an amount owing from last year June. I advised them that I sent a cancellation request through and I was not supposed to be billed for that. After sending mail trails to the accounts lady she advised that it was Indeed supersonics fault and not mine. She promised me that the lock would be lifted in 10 minutes (10:49 ) today and I'm STILL waiting!
I messaged you guys on Facebook messenger as well and I was promised that this would be sorted out. I am extremely frustrated and need this to be working ASAP! I have used R400 on airtime today trying to get someone to assist!
Extremely disappointed in you guys.
Thank you for reaching out to supersonic fibre. We are sincerely sorry for all you are going through. We will contact the relevant department so that this can be resolved for you as soon as possible.
Kind regards.
Thando.
Thank you for reaching out to supersonic fibre. We are sincerely sorry for all you are going through. We will contact the relevant department so that this can be resolved for you as soon as possible.
Kind regards.
Thando.