EXTREMELY BAD SUPERSONIC SERVICE

I have two subscription with Supersonic, 1 is working perfectly fine, but the other one is the opposite.

I have been having issues with Supersonic for some time and I have been without the internet since around the 25 May 2023 to date. I have been calling Supersonic call center almost everyday with no proper help and the problem is still not resolved.

I have been a patient client for Supersonic, but their service is extremely bad, with the clueless technical support.

I always have to call for an update and they keep on telling me that, the Matter has been escalated. No one, even bother to call me for an update. I'am expected to call for an update to be told to reboot, but still no resolution.

They sent a technician on the 2 June 2023, but he was unhelpful as the matter is not resolved. BN keep on dropping.

Supersonic staff seems to be clueless with my issue, not knowing what to do, I always pay my debit order on time but i'am not receiving rhe service I deserve.

Lot of promises with no action. After this long and unresolved issue I decided to submit a request for the cancellation.

YOUR SERVICES IS EXTREMELY BAD SUPERSONIC YOU CAN DO BETTER, YOU DON'T CARE ABOUT YOUR CLIENTS.

IT SEEMS LIKE YOU ONLY CARE ABOUT THE DEBIT ORDER, Than servising us.

Team Leaders from Technical are also useless. No spirit for customer service. No one really cares at supersonic.

They closed my query without a resolution I had to open another one. Ref No: SST174911