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Francois B
1 reviews | Active since Jun 2020
20 Jan 2024, 07:42
Extremely bad service
Since 29 December 2023 I have been experiencing connectivity issues and to date have logged 7 Tickets. I have called in several times to have the issue resolved and today 20 January 2024 the issue still persists. I have been promised that a replacement router will be send and the router which I have is faulty, this never happened. I would not recommend Supersonic as there is absolutely no after sales support in resolving issues in a timely manner.
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Replies (2)0
Replies (2)
Supersonic 's replyOfficial
20 Jan 2024, 13:49Good day, Francois,
Thank you for reaching out to Supersonic. We apologize for the inconvenience caused.
Kindly note that our Support is handling your query.
Thank you.
Kind Regards,
Supersonic Team.
Thank you for reaching out to Supersonic. We apologize for the inconvenience caused.
Kindly note that our Support is handling your query.
Thank you.
Kind Regards,
Supersonic Team.
Supersonic 's reply20 Jan 2024, 13:49
Official
Good day, Francois,
Thank you for reaching out to Supersonic. We apologize for the inconvenience caused.
Kindly note that our Support is handling your query.
Thank you.
Kind Regards,
Supersonic Team.
Thank you for reaching out to Supersonic. We apologize for the inconvenience caused.
Kindly note that our Support is handling your query.
Thank you.
Kind Regards,
Supersonic Team.
FB
Francois B's updateReviewer Update
15 Feb 2024, 06:27Today is 15 February 2024 and still the issue has not been resolved. I am being charged for a service that I am not receiving. I cancelled my subscription in January 2024 and have noticed that the cancellation has automatically been reversed by supersonic. Empty promises of trying to resolve the issue. I log a ticket with the issue and two days later the ticket is closed however the issue still remains. Do not use supersonic as a service provider. I am considering lodging a complaint now with the ombudsman. It is now six weeks that I have been struggling with supersonic on connectivity issues.
I have moved over to a new service provider with no issues at all. If there is a issue they resolve it within 30 minutes and not in 6 weeks as supersonic does.
I have moved over to a new service provider with no issues at all. If there is a issue they resolve it within 30 minutes and not in 6 weeks as supersonic does.
FB
Francois B's update15 Feb 2024, 06:27
Reviewer Update
Today is 15 February 2024 and still the issue has not been resolved. I am being charged for a service that I am not receiving. I cancelled my subscription in January 2024 and have noticed that the cancellation has automatically been reversed by supersonic. Empty promises of trying to resolve the issue. I log a ticket with the issue and two days later the ticket is closed however the issue still remains. Do not use supersonic as a service provider. I am considering lodging a complaint now with the ombudsman. It is now six weeks that I have been struggling with supersonic on connectivity issues.
I have moved over to a new service provider with no issues at all. If there is a issue they resolve it within 30 minutes and not in 6 weeks as supersonic does.
I have moved over to a new service provider with no issues at all. If there is a issue they resolve it within 30 minutes and not in 6 weeks as supersonic does.