Extremely bad bad service

Good day I’ve moved from my old house in Dube to my new House in Bergbron 2 months later nothing has still been done with my installation, to date my account gets debited without having any services my old installation was cancelled in November already it’s now almost end of Jan nothing has been done except deductions on my bank account… I’m paying for services I haven’t used I was given a new VC number VC-*** which I don’t know what to do with it because it’s of no use…On the 28th December 2022 I ended up taking an alternative to drive using my own petrol and took a day off just to sort this mess out, I was assisted by Kamogelo Moloi who promised me feedback and that she will get to the bottom of this, to this date nothing has been done. I’ve been trying to get hold of her on *** to no avail, I’ve sent her numerous emails pleading for assistance no response instead her number is answered by someone else and that lady states she’s on leave and can’t put me through to her… I’ve received such pathetic service from supersonic I’m inconvenienced and it hurts… can someone please contact me ***