EXTREME POOR CUSTOMER SERVICE

I took an FLTE contract in '21, have been paying R999.01 since. Before the router got delivered I paid an amount for it and was advised if the contract gets cancelled within 6 months, I'll be liable for a clawback fee. For the past months I've been having network issues, no data received, and have been logging tickets on WhatsApp and app, till I cancelled the contract on the 1st August '23, because I'm paying for nothing. 1. I was told the contract would be cancelled on the 30th September, whereas I'm not getting the service at all. 2. I received an E-mail saying they'll be collecting the router, which I'd have to pay for, why since I had initially paid for it, if they want it back why must I pay for it. 3. The mail given to respond to was for Keegan Naicker, which bounced as undelivered when I responded to it. 4. I then received an invoice for October, why when the contract is cancelled. Keegan called on Monday I told him I'm in a meeting, he needs to call back 9.30 am same day, till now he hasn't, instead I've been receiving emails talking about the calls they've made to me, which never happened. Today I'm receiving an invoice for a device, what about the questions I've sent to them with no responses? The service sucks to beyond measure, no wonder they don't respond to the tickets which resulted in me cancelling the contract. Why did I have to cancel the contract 60 days later when the service wasn't given to me. If they were to check the usage on the sim card, which is device locked, they'd see they owe me a huge credit. I need answers ASAP, they can get their useless router, at their own cost, not mine. That thing is the chicken run as I'm talking to you, cos it hasn't been working and I have been paying.

I HAVEN'T RECEIVED THE SERVICE I HAVE BEEN PAYING FOR AJD THE CUSTOMER SERVICE SUCKS👎🏿