Extra charges and holding line hostage

I moved house a year after installation and I was not advised that this would incur fees for 'cancellation' at one address, and signing up at a new address.

The first person I spoke to advised that I should have been notified and she would deal with it, but she never did, and my line has been suspended for over 3 weeks with no one willing to help.

What started out as a great provider, turned in to a terrible experience with inexperienced customer service.

I have tried to cancel, but that takes 5-10 days to acknowledge the email, then a calendar month to cancel...

Why should I be held hostage by my Fibre provider for a cost that was erroneous? I can't sign up with anyone else until this is cancelled?!

Absolutely terrible! Definitely will advise friends and family to move away from Supersonic.