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lM
linda M

1 reviews | Active since Jun 2013

28 Sept 2022, 15:12

EXPLOITING THEIR CUSTOMERS

THEY REFUSE TO CREDIT THE 10 DAYS I WAS OFFLINE DUE TO THEIR TECH NOT DOING THE CORRECT JOB. THIS COMPANY LOVES EXPLOITING THEIR CUSTOMERS

0
Replies (6)
Supersonic
Supersonic 's reply28 Sept 2022, 15:21
Official
Thank you for contacting Supersonic , we apologize for the ordeal you have had. We will make sure to follow up. Kind regards Supersonic

Best regards,

lM
linda M's update28 Sept 2022, 15:45
Reviewer Update
That's what you like saying and NOBODY GETS BACK TO ME
Supersonic
Supersonic 's reply28 Sept 2022, 17:24
Official
Good day , thank you for contacting Supersonic. I apologize for the experience you had with us . I contacted billing, they will be of assistance with the 10 days credit . The process takes up to 21 working days . The billing department is only available from 8am-5pm mon -fri
Kind regards Viwe VT

Best regards,

lM
linda M's update28 Sept 2022, 17:27
Reviewer Update
Why does it take 21 days, it's simple look at the usage logs and see. If that's the case I will not be making payment end of the Month. Clearly I am being taken for a fool
Supersonic
Supersonic 's reply29 Sept 2022, 17:38
Official
Hi Linda mkhefa
The credit process go through different individuals for checks and approval . Please bare with us through this process . 
Kind regards Viwe VT

Best regards,

lM
linda M's update01 Oct 2022, 10:46
Reviewer Update
It's always nice to take money but can't do a simple thing like a credit note. So it's fine guys, I just won't pay u. It's fair.